Question by scifidoc: how to remove a computer virus?
My computer seems to have a virus that directs you to afake version of my bank’s wesite when you login. It asks for personal financial info such as debit card# and pin. I did not enter any info. My anti-virus software(McAfree) says that the PC is clean. How can I remove it?
Answer by Graham
Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter.
If that’s successful, download and run TDSSKiller.exe from Kaspersky Lab. It’s tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits:
Regardless of the results, download the free version of Malwarebytes’ Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link. Copy and paste it into your browser’s address bar, and press Enter.
After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.
If the problem still exists, download and run the free Kaspersky Virus Removal Tool:
You should now delete TDSSKiller.exe and the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes’ Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.
Hope this helps.
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